Assistant Manager, Field Sales - D16 Upper East Coast, Bedok, Eastwood, Kew Drive, SG

Roles & Responsibilities

IN THIS JOB YOU WILL :

• Seeks and prospects for high value target accounts to win new customers generally in the 100k - 500k range net sales per annum; focusing bringing new customers on board.
• Builds rapport and trust with customers by being informed about customer's business and the market
• Assesses the type and size of customer needs and recommends solutions based on these needs by using industry knowledge
• Closes business connecting a customer need with a DHL solution and the value it may create for the customers
• Gathers customer and market information to update product and trade lane on current conditions
• Supports customer retention by conducting joints visits with Product, TL and organizing workshops inviting customers to share information on updated regulations, products, etc.
• Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and / or prevent potential problems.
• Uses networks within the various Sales channels within DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• Provides forecast in relation to opportunities & pipelines using DGF CRM.
• Engages pro-actively with Product to resolve commercial / operational issues.
• Collects relevant customer information for the RFI / RFP / RFQ and prepare documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• Performs any other duties assigned by immediate superior

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS :

Tell employers what skills you have

Negotiation

Customer Retention

Customer Relationship

Strategic Planning

Supply Chain

Freight Forwarding

Selling

Sales Process

Air Freight

Freight

Budgeting

Presentation Skills

Sea Freight

Key Account Management

Decision Making