Senior Investigation Officer (Financial Services)

Roles & Responsibilities

About the company

Join a leading, innovative direct life insurance company dedicated to providing accessible, transparent, and high-quality insurance products directly to customers. Our client offer a dynamic, supportive, and growth-oriented work environment where your expertise directly impacts the business success and reputation.

About the job

• Planning and conducting complex, end-to-end investigations into alleged market conduct breaches, unfair practices, mis-selling, fraud, and other compliance-related issues within the company's operations.
• Gathering, analyzing, and preserving evidence (e.g., policy documents, communication records, sales materials, interviews) to establish facts and determine the root cause and extent of non-compliance.
• Interviewing internal stakeholders and relevant external parties in a professional and objective manner.
• Preparing clear, concise, and defensible investigation reports detailing findings, conclusions, and recommended corrective / disciplinary actions.
• Liaising with Legal, Compliance, Audit, and Business units to ensure proper resolution and implementation of remedial measures.
• Identifying systemic weaknesses and recommending enhancements to internal controls, policies, and training programs to mitigate future risks.
• Staying updated on relevant laws, regulations, and market conduct best practices in the life insurance sector.

Skills and experience required

To apply online please use the 'apply' function, alternatively you may contact Lynette Lim.

(EA : 94C3609 / R1435181 )

Tell employers what skills you have

Report Writing

Able To Multitask

IRAs

Ability To Work Independently

Critical Thinking

Investigation

Police

Internal Controls

Life Insurance

Fraud

Evidence

Regulatory Requirements

Legal Compliance

Audit