Islandwide, SG

Roles & Responsibilities

Work Place Location

Albert Street (Rocher MRT)

Job Description

With great power comes great responsibilities. In a fast-paced environment, you are to lead by example. Calm in the storm and motivating force for the junior staff.

Establish rapport to build guest loyalty and gather constructive feedback to ensure constant guest service improvement. Maintain a safe and sanitary work environment and ensure only the highest-quality products are served.

Also, to handle daily team member relations and encourage problem-solving by team members through proper training and empowerment.

Responsibilities

• Greet and escort guests / customers to their allocated tables
• Assist in managing / handling guest restaurant reservations
• Good knowledge of menu (food and beverage) and presentation standards; offer menu recommendations upon request and aptly suggest additional options
• Able to anticipate any unexpected guest needs with prompt and efficient reaction
• Serve guest orders as per restaurant standards
• Record transactions / orders in Point of Sales terminal at the time of order
• Communicate order details to the kitchen staff, in particular VIP, special instructions etc.
• Constantly ensure the cleanliness and organization of work areas, chinaware, silverware, glassware, and that the whole restaurant is always kept presentable at all times
• Review order dockets to guarantee correct and efficient preparations for orders received to present the accurate final bill to guests and process