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Call Centre Officer x 10 (1 year contract) #JTL
RECRUIT EXPRESS PTE LTDD09 Cairnhill, Orchard, River Valley, SG8 days ago
Job descriptionMinimum 'O' level / Higher NITEC / Diploma in any discipline Preferably with prior office administration experiences Position : UBI Location. Working hours are 8.30am to 6.00pm or 8.30am to 6.15pm (Monday to Friday) (5 days)
Roles & Responsibilities
Description
Act as the first point of contact for the customers
- Supporting Client’s calls
- Calls will be recorded, and information needs to be input into system
- Call are coming in from our telephony - soft phone Avaya
- Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction
- Provide satisfactory explanations to customers and take remedial action where necessary
- To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
- Ad-hoc duties that related to contact centre projects.
Requirement
Interested candidates please send in your resume to :
Topaz Liang Huimin (CEI No. R1104500), email to : west5@recruitexpress.com.sg
EA License No : 99C4599
Tell employers what skills you have
Customer Service Skills
CRM
Microsoft Office
Interpersonal Skills
Administration
Telephony
Office Administration
Avaya
Customer Satisfaction
Team Player
Customer Service
Call Center
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Call Centre Officer • D09 Cairnhill, Orchard, River Valley, SG