Production Support Analyst IS 65456

Role : Production Support

Analyst

Job Requisition Number :

IS-65456

Job Level :

3 - 5 years of relevant experience

(L3)

Location : Singapore

Key

Responsibilities

Perform root cause analysis on application defects and

provide solution for remediation.

Prioritize

defects and plan for production release based on defect criticality

or align with quarterly releases

Perform

program code development, support end-to-end testing in SIT, UAT

and deployment to Production environments.

Maintain production stability by ensuring deployments

have completed the necessary risk and impact

assessments.

Communicate in a clear, concise,

and timely manner to stakeholders with respect to application

related issues or queries.

Assist production

level 2 support with the investigation, root cause finding and

feasibility of recovery approach as and when required.

Follow up on defect closure and meet defect closure

KPI

Share production defect support learning

with internal teams to improve quality and minimize future defects

of application delivery

Ensure application

documentation is properly updated for each production

release

Key

Requirements : Education :

Bachelors' Degree in Computer Science or related

field.

3 or more years' of Production Support

L3 experience across multiple technologies / platform

Strong troubleshooting and problem solving

skills

Strong written, oral communication

skills and able to manage user / vendor / customer

Has experience with end-to-end development following

SDLC

Ability to easily adopt to any technology

/ environment

Experienced and have good

understanding in Core Banking modules

Preferable with knowledge of bulk file transactions and

payments domain

Familiar with incident and

problem management process

Familiar with agile

methodologies

Technical

Skills : Technically

sound in AS400 platform & RPG / LE, CL / LE, COBOL400, SQL and

Query400.

Please

forward your resume in MS word format to

href="mailto : Careers@infogainglobal.com">

Careers@infogainglobal.com

/

href="mailto : suganthi@infogainglobal.com">

suganthi@infogainglobal.com