Roles & Responsibilities
Job Title : After Sales Administrator
Location : Tagore Industrial Avenue, Singapore
Start Date : 06 October 2025
Salary : Negotiable + Perks and Benefits
Reporting To : Manager of After Sales Department
Job Description :
We are seeking a proactive and detail oriented After Sales Administrator to join our Service Department at Sauer Compressors Singapore. As part of a globally recognized leader in compressor technology, this role plays a critical part in ensuring smooth after-sales operations, delivering outstanding customer support, and maintaining high service standards. You will be the first point of contact for service-related inquiries and will coordinate closely with internal teams, HQ, and customers to ensure timely and accurate service delivery.
Key Responsibilities
Customer Service & Support
- Serve as the primary contact for customer inquiries and service issues.
- Log service calls and directs them to the appropriate personnel in a courteous and professional manner.
Order and Delivery Management
Provide quotations for compressor spare parts within 24 to 48 hours.Process customer orders and acknowledge purchase orders within the same 24 to 48-hour timeframe.Communicate delivery schedules and updates to customers promptly.Prepare Commercial Invoices and Packing Lists for both local and direct deliveries.Coordinate delivery instructions and generate Delivery Orders for warehouse dispatch.Investigate and resolve any discrepancies in customer orders.Issue delivery notices to customers upon completion of order fulfilment.Request shipping documents and Air Waybills (AWB).Compile and submit billing documentation to the Finance Department for processing.Field Service Coordination
Schedule and manage travel arrangements for Field Service Technicians.Ensure optimal technician coverage and timely customer site visits.Service Data & Quality Management
Assist in analyzing Field Service Reports, warranty claims, and internal data to uphold service quality.Assist in maintaining accurate records and service case updates using Salesforce.Salesforce & Documentation
Create service opportunities and quotations in Salesforce.Prepare and submit service billing / invoices; assist with reconciliation and billing documentation.Warranty & Vendor Liaison
Coordinate with HQ to report service issues and support warranty claims.Engage with vendors and internal departments to resolve service challenges.Others supporting duties
Identify and support additional revenue opportunities within the Aftersales and Service Department.Organize customer and distributor training sessions in collaboration with the Training Coordinator and / or Marketing DepartmentAssist in generating reports, graphs, and spreadsheets for performance tracking.Perform other duties as assigned from time to time.Required Skills & Experience
Experience in customer service and administrative support, preferably in a technical or industrial setting.Ability to manage multiple tasks and meet tight deadlines.Ability to work independently and collaboratively within a team.Proactive mindset with strong problem-solving skills.A team player with a customer-first mindset.High level of accountability and responsibility.Quick learner with adaptability to changing environments.Excellent multitasking and prioritization abilities.Strong communication and organizational skills.Passion for learning and improving products, processes, and customer outcomes.Strong attention to detail and proficiency in Microsoft Office applications.Experience with Salesforce CRM is a plus.Experience with Cloud Invoicing System is a plus.Benefits
Competitive salary with negotiable terms.Comprehensive perks and benefits package.Opportunity for career growth and development.If you are ready to take on this exciting role, apply now and join our team!
Tell employers what skills you have
Learning Quickly
Microsoft Office
Aftersales
Strong Attention To Detail
Ability To Work Independently
Invoicing
Service Challenges
providing quotations
Adaptability
After Sales Support
Sales Order Management
Cloud-based
Spreadsheets
Administrative Support
Customer Service
Delivery Management
Shipping