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After Sales Administrator - PALL MARC SAUER COMPRESSORS PTE. LTD.

After Sales Administrator - PALL MARC SAUER COMPRESSORS PTE. LTD.

PALL MARC SAUER COMPRESSORS PTE. LTD.D26 Upper Thomson, Springleaf, SG
7 days ago
Job description

Roles & Responsibilities

Job Title : After Sales Administrator

Location : Tagore Industrial Avenue, Singapore

Start Date : 06 October 2025

Salary : Negotiable + Perks and Benefits

Reporting To : Manager of After Sales Department

Job Description :

We are seeking a proactive and detail oriented After Sales Administrator to join our Service Department at Sauer Compressors Singapore. As part of a globally recognized leader in compressor technology, this role plays a critical part in ensuring smooth after-sales operations, delivering outstanding customer support, and maintaining high service standards. You will be the first point of contact for service-related inquiries and will coordinate closely with internal teams, HQ, and customers to ensure timely and accurate service delivery.

Key Responsibilities

Customer Service & Support

  • Serve as the primary contact for customer inquiries and service issues.
  • Log service calls and directs them to the appropriate personnel in a courteous and professional manner.

Order and Delivery Management

  • Provide quotations for compressor spare parts within 24 to 48 hours.
  • Process customer orders and acknowledge purchase orders within the same 24 to 48-hour timeframe.
  • Communicate delivery schedules and updates to customers promptly.
  • Prepare Commercial Invoices and Packing Lists for both local and direct deliveries.
  • Coordinate delivery instructions and generate Delivery Orders for warehouse dispatch.
  • Investigate and resolve any discrepancies in customer orders.
  • Issue delivery notices to customers upon completion of order fulfilment.
  • Request shipping documents and Air Waybills (AWB).
  • Compile and submit billing documentation to the Finance Department for processing.
  • Field Service Coordination

  • Schedule and manage travel arrangements for Field Service Technicians.
  • Ensure optimal technician coverage and timely customer site visits.
  • Service Data & Quality Management

  • Assist in analyzing Field Service Reports, warranty claims, and internal data to uphold service quality.
  • Assist in maintaining accurate records and service case updates using Salesforce.
  • Salesforce & Documentation

  • Create service opportunities and quotations in Salesforce.
  • Prepare and submit service billing / invoices; assist with reconciliation and billing documentation.
  • Warranty & Vendor Liaison

  • Coordinate with HQ to report service issues and support warranty claims.
  • Engage with vendors and internal departments to resolve service challenges.
  • Others supporting duties

  • Identify and support additional revenue opportunities within the Aftersales and Service Department.
  • Organize customer and distributor training sessions in collaboration with the Training Coordinator and / or Marketing Department
  • Assist in generating reports, graphs, and spreadsheets for performance tracking.
  • Perform other duties as assigned from time to time.
  • Required Skills & Experience

  • Experience in customer service and administrative support, preferably in a technical or industrial setting.
  • Ability to manage multiple tasks and meet tight deadlines.
  • Ability to work independently and collaboratively within a team.
  • Proactive mindset with strong problem-solving skills.
  • A team player with a customer-first mindset.
  • High level of accountability and responsibility.
  • Quick learner with adaptability to changing environments.
  • Excellent multitasking and prioritization abilities.
  • Strong communication and organizational skills.
  • Passion for learning and improving products, processes, and customer outcomes.
  • Strong attention to detail and proficiency in Microsoft Office applications.
  • Experience with Salesforce CRM is a plus.
  • Experience with Cloud Invoicing System is a plus.
  • Benefits

  • Competitive salary with negotiable terms.
  • Comprehensive perks and benefits package.
  • Opportunity for career growth and development.
  • If you are ready to take on this exciting role, apply now and join our team!

    Tell employers what skills you have

    Learning Quickly

    Microsoft Office

    Aftersales

    Strong Attention To Detail

    Ability To Work Independently

    Invoicing

    Service Challenges

    providing quotations

    Adaptability

    After Sales Support

    Sales Order Management

    Cloud-based

    Spreadsheets

    Administrative Support

    Customer Service

    Delivery Management

    Shipping

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    Sales Administrator • D26 Upper Thomson, Springleaf, SG

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