Assistant manager

EMMET INTERNATIONAL HR PTE. LTD.D07 Golden Mile, Middle Road, SG

2 days ago

Job description

Roles & Responsibilities

Reporting to the Restaurant Manager and Assistant Manager, you are responsible for assisting the Managers in supervising and ensuring the efficient running and daily operations of the restaurant, in accordance to the company’s standards.

Key performance areas include assisting managers to manage team performance, people development through training and ensuring maximum customer service standards.

KEY RESPONSIBILITIES

Operations

Assist the Managers in overseeing the restaurant’s daily operations.
Operationally equipped to manage all service sections within the restaurant and its related functions.
Responsible for checking on all equipment maintenance and servicing.
Observe a high standard of work ethics and be a role model for all service staff.

Customer service and service quality

Responsible for ensuring good customer service standards and quality.

Provide a high level of customer satisfaction in the restaurant and maintain effective communication with the customer at all times.

Manage and handle customers feedback and complaints in an appropriate and timely manner, aligned with company’s standards.

Staff Training and Development

Assist Restaurant Manager and Assistant Manager in training, development and evaluation of service staffs to be well-trained in the respective service stations.

Tell employers what skills you have

Ingredients

Training Development

Microsoft Office

Microsoft Excel

Interpersonal Skills

Payroll

People Development

Equipment Maintenance

Accounting

Customer Satisfaction

Team Player

Customer Service

Scheduling

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Assistant Manager • D07 Golden Mile, Middle Road, SG