This job offer is not available in your country.
Food Services Operations Manager - D09 Cairnhill, Orchard, River Valley, SG
SGO TAS PTE. LTD.D09 Cairnhill, Orchard, River Valley, SG22 days ago
Job descriptionBuild and maintain strong customer relationships to enhance brand loyalty. Handle customer inquiries, complaints, and feedback to ensure satisfaction. Implement strategies to improve overall customer experience. Lead and manage a high-performing team of employees. Conduct staff meetings to ensure alignment with company goals and policies. Provide training and development programs to enhance team skills and efficiency. Ensure all security protocols and procedures are followed. Monitor and address any potential security risks within the establishment. Assist in other operational areas as needed. Collaborate with other departments to achieve business goals. Proven experience in food service management or a similar role. Strong leadership and team management abilities. Excellent communication and problem-solving skills. Knowledge of food safety regulations and industry best practices. Ability to work in a fast-paced environment and adapt to changing needs. Bachelor’s Degree in Business, Commerce or relevant fields Three (3) to five (5) years of leadership and management experience in customer-service-related capacity Consistently well-groomed according to the high appearance standards of the salon and the company High degree of professionalism in customer service Exceptional people skills High standards of customer communication skills Prior experience in the beauty line preferred Ability to stay calm and excellent in handling difficult customers Computer literate
Roles & Responsibilities
Key Responsibilities :
Operational Management :
- Oversee the efficient and effective daily operations of the food service business.
- Manage food safety, hygiene, and compliance with health regulations.
- Optimize workflow and ensure smooth service operations.
- Assist in planning and execution of advertisements, marketing promotions, events, and roadshows.
Customer Service Excellence :
Team Leadership & Training :
Security & Compliance :
Cross-Functional Support :
Qualifications & Skills :
Tell employers what skills you have
Leadership
Able To Multitask
Food Safety
Customer Experience
Service Management
FMCG
Customer Relationships
Channel
Compliance
Team Leadership
Team Management
Communication Skills
Customer Service
Customer Communication
Customer Service Excellence
Food Service
Create a job alert for this search
Manager • D09 Cairnhill, Orchard, River Valley, SG