Roles & Responsibilities
About The Role
We’re looking for a Senior Account Manager to join Practice Theory and take charge of managing multiple client relationships and projects with excellence. This is a hands-on role where you’ll be scoping, costing, handling clients directly, and working closely with our Founder, Studio / Operations Director, and Project Managers to ensure both creative excellence and profitability.
You’ll be the bridge between clients and our creative team through clarity, decisiveness, and commercial acumen. You don’t need to be in the day-to-day traffic, but you will step in for the conversations that matter, such as scoping, fees, profitability, growth, and trust.
Key Responsibilities
Client and Project Leadership
- Lead client relationships across multiple accounts
- We typically operate between 8–10 concurrent projects across different stages — briefing, production, delivery, etc
- Ensure client needs are met while protecting the studio’s creative integrity and pace
- Step in during scope creep, fee conversations, or sensitive moments with clients
Scoping and Costings
Scoping and costings for new projectsEnsure projects are priced and run profitablyWork with our Studio / Operations Director to track budgets, hours, and profitability of ongoing projectsInternal Collaboration and Support
Work with the Studio / Operations Director on resourcing, timelines, and trafficWork with Project Managers to ensure day-to-day client comms and project delivery are alignedWorking with the Creative Director on project scope and cost, and key moments during the running of the project (big meetings, creative direction, pitches)Business Development
Spot opportunities to expand existing client relationshipsSupport in new business pitches and proposalsBring ideas, leads, or introductions from your own experience and network — we are very open to discuss fair reward models where appropriateWhat Success Looks Like
Clients feel supported, clear, and well-managedScopes and budgets are accurate and profitableProjects move smoothly through the studio without constant firefightingProfile We’re Looking For
3—5+ years’ experience in Account Management roles with a branding, design, creative agency background strongly preferredProven ability to manage a high volume of projects simultaneouslyComfortable with scoping, costing, and fee conversationsClient-facing confidence : can lead meetings, write sharp emails, and hold their own in negotiationsOrganised, proactive, commercially mindedHungry to grow into an Account Director role with increased commercial and strategic ownershipEager to work in a smaller agency with greater autonomy and flexibilitySingapore Citizen or PR onlyWhy Join Practice Theory?
Exposure to high-profile branding and design projects across Singapore and Southeast AsiaClear growth path to Account Director with mentorship from the Founder and leadership teamWork within a culture of excellence and creativity, with a strong emphasis on having each other’s backsA studio where you’ll handle responsibility early, but with support around youTell employers what skills you have
Firefighting
Negotiation
Account Management
Management Skills
Budgets
Leadership
Creative Direction
Microsoft Excel
Advertising
Autonomy
Selling
Mentorship
Resourcing
Business Development
Bridge
Project Delivery
