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Cafe Manager - Islandwide, SG

Cafe Manager - Islandwide, SG

KENZEN F&B PTE. LTD.Islandwide, SG
5 days ago
Job description

Roles & Responsibilities

1. Operations & Service Management

  • Oversee day-to-day operations of the outlet (opening, closing, service flow).
  • Ensure smooth coordination between kitchen, bar, and service teams.
  • Monitor service quality, food presentation, and customer experience.
  • Handle guest complaints and resolve service issues promptly.

2. Staff Management

  • Recruit, train, schedule, and supervise service staff.
  • Conduct performance evaluations and provide coaching.
  • Enforce discipline, teamwork, and professional grooming standards.
  • Conduct daily briefings to update staff on specials, promotions, or policies.

    • 3. Financial & Business Management

  • Achieve outlet sales targets and control operating costs.
  • Monitor daily sales reports, budgets, and profitability.
  • Manage cash handling, billing accuracy, and prevent revenue leakage.
  • Control inventory, wastage, and procurement with suppliers.

    • 4. Compliance & Safety

  • Ensure compliance with F&B hygiene, safety, and licensing regulations.
  • Maintain cleanliness and sanitation throughout the outlet.
  • Implement workplace safety practices and emergency procedures.

    • 5. Customer Relations

  • Build relationships with guests and handle VIP customers.
  • Implement strategies to enhance guest satisfaction and loyalty.
  • Collect and act on customer feedback to improve services.

    • 6. Marketing & Promotion

  • Work with marketing to promote seasonal offers, events, or special menus.
  • Implement upselling and cross-selling techniques.
  • Stay updated on F&B trends to keep the outlet competitive.

    • 7. Administration & Reporting

  • Prepare daily / weekly / monthly reports on sales, costs, and staff performance.
  • Handle outlet paperwork, licenses, and compliance documentation.
  • Report to the F&B General Manager on outlet performance.

    • Tell employers what skills you have

    Coaching

    Licensing

    Upselling

    Budgets

    Customer Experience

    Service Management

    Workplace Safety

    Inventory

    VIP

    Administration

    Sanitation

    Procurement

    Compliance

    Customer Service

    Staff Management

    Customer Relations

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    Manager Islandwide Sg • Islandwide, SG