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Reservations & Event Executive - D02 Anson, Tanjong Pagar, SG

FOC RESTAURANT PTE. LTD.D02 Anson, Tanjong Pagar, SG

11 days ago

Job description

Roles & Responsibilities

BENEFITS :

5 days work per week / 44 hours weekly
Referral Fee (Up to $3000)
Uniform provided
Career Growth Opportunities
Employee discount of 25%
Birthday treat for 2pax (Worth up to $150)
Leave Benefits
Medical Benefits

RESPONSIBILITIES AND MEANS :

Maintain a charming and groomed appearance as we greet our guests during their entrance to our venue

Managing Reservations, walk ins & Event bookings below 40 guests

Knowledge of the offers provided by the venue is required, such as Food, Beverage, Seating Options and Promotions

Knowledge of Reservation Flow; Consumer View, Booking Platforms, Booking Processes

Knowledge of Reservations / Events Policies

Monitor daily bookings and ensure assigned tables are prepared prior to their arrival

Ensure that all requests are properly noted on reservation lists and followed up with

Showing guests to their assigned tables

Provide menu and announce server’s name

As a member of the Front Desk, you will also be required to keep informative with the abouts in Sentosa; Ongoing and upcoming Events. Transport timings and methods. Directions and Map of Sentosa etc

Know the profile of your guests before shift to anticipate and have a sense of who is visiting the Restaurant. Ensure all reservation requests and VIPs of the day are communicated to the respective service captains

Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

Maintain constant awareness of operations and reservations on site

In this role, you will be responsible for anticipating upcoming reservations, turnovers, and ensuring that walk-ins and last minute reservations are handled in a timely manner in each of the respective seating areas based upon turnovers, peak periods, and the current manpower availability to assure smooth operation flow

Maintain efficiency in response; Phone Calls, Email Enquiries, Whatsapp Enquiries

Constantly updated with incoming Reviews; appraise and bring up to the Team on Positive and Negative Reviews. Address customer complaints and escalate to the Guest Relations Manager

Cashier duties; completing transactions, opening and closing cashier duties

Data Reporting; updating of sales report

Tell employers what skills you have

Able To Multitask

Microsoft Office

Microsoft Excel

Social Media

Interpersonal Skills

Marketing Communications

Guest Relations

Event Management

Data Entry

Pressure

Team Building

Team Player

Customer Service

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Executive D02 Tanjong • D02 Anson, Tanjong Pagar, SG