Process order into SAP, handle end to end order processing ie. order entry, shipment execution and invoicing.
Execute and manage order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers.
Handle shipping & LC documentations.
Handle customer order enquiries, issues and engage with relevant stakeholder to resolve issue in a timely manner.
Account & backlogs management, proactively communicate changes / delays and suggest alternative option whenever possible to mitigate escalation due to shipping delays.
Prompt coordination with logistics service providers for timely delivery.
Liaise with other manufacturing facilities eg : USA, Europe, China.
Work with Finance on AR, AP issues & follow up when needed.
Work on order management process improvement projects when needed.
Responsible to meet all operational KPI and SLA.
Ensure all documentation and order processes are in line with corporate guidelines and compliance.
Prepare weekly or ad-hoc reports.
Perform other duties / projects as assigned.
Requirements :
Minimum Diploma in any discipline with 1 -3 years of relevant experiences in Customer Service and order processing
Team player
Chloe Tan Hui Lin
CEI Registration No. : R1765524
EA99C4599
All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified