Production Support Analyst

Responsibilities :

• To lead and deliver with consistently good quality AML systems enhancements / changes into Production for BAU Production Issues.
• To provide reliable and timely Level 3 investigative and fix-it support for all AML systems.
• To provide reliable leadership and support during System Integration Testing and UAT phases.
• To identify early and escalate critical delivery show stopper with proper context timely and to propose viable solutions or workarounds where possible.
• AML system changes / production fixes Design, Development and Unit Testing.
• Review and contribute to test planning for SIT and UAT.
• Manage and work with vendor teams to successfully deliver enhancements for AML systems.
• Manage and work with stakeholders during all phases of system changes delivery.
• Coordinate and plan with Infra and change management teams for application deployment activities in DevOps environment.
• Setup and maintain application Infrastructure in Unix, Windows and Oracle environment.
• Effect system changes into test and production environments by following application change implementation process via the Bitbucket, Jenkins and Aldon change management tools.
• Conduct technical delivery / process knowledge and best practices sharing / training sessions with internal teams to raise teams competency level.

Requirements :

Key Domain / Technical Skills :

Banking functional and technical delivery experience, Oracle SQL / PL-SQL, Java, Unix shell scripts, DevOps change process familiarity (Bitbucket, Jenkins.), Control-M, Aldon

Implementation experience on the following will be of advantage :