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Communications Agent - M Hotel Singapore - MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED
MILLENNIUM & COPTHORNE INTERNATIONAL LIMITEDD02 Anson, Tanjong Pagar, SG7 days ago
Job descriptionAnswers incoming calls Directs call to guest rooms, staff, or departments Places outgoing calls Receives guest messages Logs all wake-up call requests and performs wake-up call services Provides information about hotel services to guests Understand the telephone operator PABX switchboard operations Knows what action to take when an emergency call is required Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed Assists in reporting telephone equipment or service complaints and problems To be fully aware of and adhere of health and safety, fire and bomb threat procedures Multitasking abilities will always come in handy, because an operator may be asked to do other jobs as well Must be polite and courteous while answering the phone Open and close telephone functionality on the hotel front office software Keep records of calls placed and received by all departments and recording the call charges Following telephone etiquette
Roles & Responsibilities
Benefits :
- Flexible Benefits
- Learning and Development Opportunities
- F&B Staff Discount
Operations
Experience :
Experience as a Call Centre agent in previous establishments will be an added bonus
Tell employers what skills you have
Front Office
Customer Service Oriented
Hospitality Service
Customer Relationships
Hospitality Industry
Hospitality Management
Good Communication Skills
Customer Satisfaction
Customer Service
Hospitality and Tourism Management
Customer Orientation
Hospitality Services n.e.c.
Hospitality
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Millennium Copthorne • D02 Anson, Tanjong Pagar, SG