Manager, Programme Administration & Operations

Nanyang Business School ASEAN & China Programmes Office is seeking a proactive and detail-oriented Manager Programme Administration and Operations to oversee the smooth delivery of our academic programmes.

In this dynamic role you will work closely with the Academic Director and the Assistant Director Operations on the effective implementation of academic administrative and operational processes for the programmes. You will also be key in designing the professional and social events that form an integral part of the programme experience for the participants.

Key Responsibilities

1. Programme Operations and Course Management

• Work closely with the Academic Director and course instructors on course curriculum design review and timetabling

• Manage course registration examination and related matters

• Provide robust support for course instructors to ensure smooth lesson delivery

• Monitor market trends and undertake active collation of statistics and data such as student feedback required for different surveys and reports

• Ensure timely and accurate maintenance of student records and databases

• Procurement of course materials

2. Overseas Study Segments

• Propose the structure of overseas study segments

• Manage the overall logistics and procurement matters of the overseas segments

3. Student Support and Candidature Management

• Plan organise and oversee the various social and/or professional events organized for students.

• Handle student enquiries (e.g. pertaining to leave of absence withdrawals deferment or extension of candidature) in a timely and effective manner in line with University policies and programme standards

• Monitor students graduating status and schedule-related activities

Requirements

• A degree holder preferably with relevant work experience of 8 years.

• Good understanding of Chinese culture and Chinas business environment.

• Proficient in Microsoft Office applications especially Word Powerpoint and Excel.

• Meticulous with a keen eye for details and a good team player.

• Quality and customer-service oriented.

• Good interpersonal communication and organizational skills.

• Effectively bilingual (reading writing and speaking) in English and Chinese to handle communications with Chinesespeaking programme participants and stakeholders