Roles & Responsibilities
Job Purpose
Join our customer service team at Arts House Limited (AHL) and play a pivotal role in delivering exceptional customer service at our vibrant venues.
Your mission : to uphold our high service standards and create memorable experiences for all our patrons.
Benefit Highlight
- Opportunities for development and growth
- Overtime Payment
- Medical & Dental Benefit
- AWS [13 month Bonus]
- Performance Bonus
- Flexi Benefit
Duties and Responsibilities
Provide front-of-house services at AHL venues, ensuring every visitor feels welcomed and valued.Serve as the Venue Officer, offering excellent customer service to all patrons and visitors.Assist managers in upholding venue standards and ensuring smooth, consistent operations.Oversee the upkeep and presentation of public areas, making sure they are always inviting and immaculate.Help coordinate special events and gala performances, adding a touch of magic to every occasion.Address and resolve any issues or complaints with professionalism and a smile.Adhere to safety protocols and emergency evacuation procedures, keeping everyone safe and secure.Conduct public tours, sharing the rich history and unique features of our venues.Provide exceptional hospitality services for partners, guests of honor (GOH), and VIPs.Maintain the Customer Service counter / front-of-house, ensuring posters, brochures, and other materials are up-to-date and well-displayed.Manage and supervise casual staff during performances and events, ensuring they deliver their best.Assist the Customer Service Manager in training casual staff, fostering a supportive and knowledgeable team.Perform general customer service tasks, including reception duties at the Information Counter.Qualifications
Educational Qualifications
Diploma or relevant qualifications with equivalent years of experienceExperience
Minimum of 2 years' experience in customer service or event management.Specific Skills Required
Strong skills in providing friendly and professional interactions with the public.Excellent abilities to communicate effectively, think on your feet, and solve problems proactively.Fluent in spoken English and a second language.Basic proficiency in computer applications, including Microsoft Office.Additional Information
This is a 2-year contract position.Shift duties are required.Physically Fit - Part of the job involve touring / climbing the clock tower at Victoria Theatre & Victoria Concert HallTell employers what skills you have
Microsoft Office
Microsoft Excel
Interpersonal Skills
Exceptional Customer Service
Administration
Event Management
Physically Fit
Good Communication Skills
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Hospitality
Customer Service Experience
