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Sales & Technical Support Engineer - LEMAX TECHNOLOGY PTE. LTD.

LEMAX TECHNOLOGY PTE. LTD.D20 Bishan, Ang Mo Kio, SG

4 days ago

Job description

Roles & Responsibilities

We are seeking a highly motivated and skilled Sales & Technical Support Engineer to join our team. The ideal candidate will possess a strong technical background in laser and automation machinery, coupled with excellent communication and sales abilities. This dual-role position is crucial for driving sales growth by providing expert technical support, conducting product demonstrations, and building strong customer relationships.

Responsibilities

Technical Support & Engineering

Serve as the primary technical point of contact for customers, addressing inquiries and resolving issues related to our laser and automation machines.
Provide pre-sales technical support, including product specifications, application feasibility, and system integration.
Provide effective on-site technical support, be stationed on-site for project verification, actively provide feedback on problems encountered during verification
Close and resolve on-site verification problems in a timely manner to ensure the smooth progress and acceptance of projects.
Training in China and subsequent business trips to India to complete the commissioning and acceptance of projects in different countries.
Provide effective on-site technical support, be stationed on-site for project verification, actively provide feedback on problems encountered during verification
Close and resolve on-site verification problems in a timely manner to ensure the smooth progress and acceptance of projects.
Training in China and subsequent business trips to India to complete the commissioning and acceptance of projects in different countries.

Sales & Business Development

Actively identify and pursue new sales opportunities within the assigned market segment.

Build and maintain strong, long-lasting customer relationships by understanding their technical needs and ensuring high levels of customer satisfaction and repeat business.

Conduct sales / technical presentations and product demonstrations for prospective clients.

Negotiate contracts and close sales deals to achieve and exceed sales targets.

Provide regular sales forecasts, reports, and market analysis to management.

Qualifications

Bachelor's degree in Engineering (Mechanical, Electrical, or Mechatronics preferred) or a related technical field.

Minimum 5 years experience in a technical sales, field service, Electronics, IT or semi-con industry, specifically with laser technology and automation systems.

Deep understanding of laser types, their applications, and associated safety protocols.

Excellent problem-solving skills and the ability to diagnose and repair complex technical issues.

Exceptional communication, presentation, and interpersonal skills.

Demonstrated ability to manage a sales pipeline, negotiate effectively, and close deals.

Willingness to travel frequently to customer sites for support, training, and sales activities. (50% of time)

Self-motivated, goal-oriented, and able to work independently as well as part of a team.

Fluency in Chinese is a plus

Tell employers what skills you have

Product Knowledge

Troubleshooting

Customer Relationships

Project Planning

Communication Skills

Customer Satisfaction

Team Player

Technical Sales

Commissioning

Able To Work Independently

Technical Support

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Technical Sales Engineer • D20 Bishan, Ang Mo Kio, SG