System Administrator - D03 Queenstown, Tiong Bahru, SG

Roles & Responsibilities

Who Are We Looking For

We're looking for someone to provide game changing services to our customers. Resourceful, independent and strong follow up skills are key qualities in this position.

You will be interacting with customers, responding to their needs. Gather customer’s information and determine the issue by evaluating and analysing the symptoms. You will follow up and make scheduled callbacks to customers where necessary. You will help build, maintain and troubleshoot the client's infrastructure. You will be working alongside other engineers to ensure highest levels of client service delivery.

Your Duties & Responsibilities

• Provide Level 1 / 2 IT support to end users (onsite / remotely)
• Provide front-line IT support to employees via walk-ups, tickets, and MS Teams
• Maintain accurate ticketing processes and asset management tracking records
• Provide emergency requests / VVIP support outside of business hours
• Monitor, troubleshoot, and repair IT hardware and software
• Handle hardware and software sourcing / purchasing
• Write and update technical documentation for end users and the IT team
• Assist in Projects / Audits based task given by the IT team
• Liaising with 3rd party vendors

You're Good At

Will Be Awesome If You Are / Have

Qualifications

Tell employers what skills you have

Technical Documentation

Troubleshooting

Windows 10

Hardware

Ticketing

Active Directory

Powershell

VMware

Purchasing

Scripting

Adaptable

Windows Server

System Administration

Audits

DNS

Service Delivery