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Customer Service Executive

Customer Service Executive

SCHOOL OF MUSIC AND THE ARTS PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG
15 days ago
Job description

Roles & Responsibilities

School of Music and the Arts (SOMA) is an established 4-year EduTrust Private Education Institution in Singapore, offering music and dance programmes to both children and adults.

We are looking for skilled individuals who can provide excellent customer service to our students and parents, as well as excel in the daily administrative tasks assigned to this role.

Responsibilities :

  • Provide excellent customer service to potential customers and handle all customer enquiries via phone, email, socials and walk-in,
  • Create a vibrant environment and experience for current and potential students and engage them through School-related events and activities,
  • Provide administrative and operational support for all student matters including enrolment, payments, student P-files, scheduling of lessons, allocation of classrooms, collation of forms, handling of feedback and results, and instructors payroll,
  • Tracking and updating detailed status reports of all sales leads,
  • Engage different stakeholders through liaison with parents, staff and lecturers,
  • Assist in marketing and branding strategies to drive sales. Experience with web design, adobe photoshop and / or social media marketing an advantage.

Requirements :

  • Preferably a minimum qualifications of a Diploma in any discipline, with minimum 2 years of customer service and / or sales experience,
  • Experience in the education or customer service sectors is preferred,
  • Highly-motivated, responsible, team-player, positive attitude and possess good work ethics,
  • Must be able to multi-task and work in a fast-paced environment,
  • Strong communication and interpersonal skills in English and Mandarin (to communicate with China parents),
  • Must be willing to work a 5-day work week (Tues to Sat).

    • Tell employers what skills you have

    Higher Education

    Able To Multitask

    Microsoft Office

    Microsoft Excel

    Interpersonal Skills

    Customer Care

    Administration

    Good Communication Skills

    Selling Skills

    Music Education

    Excel

    Team Player

    Customer Service

    Scheduling

    Service Excellence

    Able To Work Independently

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    Customer Service Executive • D01 Cecil, Marina, People’s Park, Raffles Place, SG