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Assistant / Store Manager (Beauty) - #HHW - RECRUIT EXPRESS PTE LTD

RECRUIT EXPRESS PTE LTDIslandwide, SG

9 days ago

Job description

Roles & Responsibilities

Job Description

(1) People Management

Involved in the recruitment of store team together with HR department
Maintain employee turnover and absenteeism

Training & Performance Management

Work with Country Manager on individual and store objectives / KPIs

Conduct annual, half yearly and quarterly individual performance review with the Store team

Provide constructive feedback and constantly provide coaching to the team for improvement

Propose internal promotions and transfers when necessary

Ensure all new joiners are well-trained and integrated into the environment

Work with Training department on training plans and objectives for the store team

Coordinate training schedules and follow up with Training department

(2) Sales Management

Responsible for daily store operations, achieving store sales and profitability and ensuring every customer receives great service experience

Set and communicate the KPIs to the team during the daily briefing

Communicate to the team on hourly sales achievements and take prompt action to achieve final goal when necessary

Communicate and ensure that the team is aware of all the brand promotions mechanics and incentives

Ensure that complimentary gift wrapping services are introduced, key product launches and initiatives are fully supported

Be operationally hands-on, working with the team on the sales floor to achieve KPIs set

Optimize Store Profitability

Keep abreast of direct competitors' promotional activities and propose action plan to the Country Manager

Analyze the sales, KPIs, store’s activity and propose action plan on a weekly and monthly basis

Be accountable for cost management

Monitor the store Profit and Loss closely

Customer Service

Build and nurture a strong relationship with loyal customers

Constantly focus on new members recruitment (CRM) to achieve the KPIs set

Coordinate with HQ CRM team to ensure smooth implementation of Sephora’s CRM operations and policies

Manage and resolve any customer’s feedback

Ensure that the every team member is trained on Mystery Shopper standard and the standard is practised consistently

Maintain a high level of motivation and ensure the team is dedicated to offer the best customer service

Merchandising

Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, testers and prices are present in good condition

Ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements

Stock Management

Monitor the stock inventory process to minimize shrinkage and accuracy in stock management; stock room is according to Sephora’s guidelines and standards

Liaise with Supply Chain team on any stock issue

Cash & Till Management

Train staff and enforce Sephora’s cash handling and shortage prevention procedures

Ensure that store funds and deposits are maintained in accordance with Sephora’s policies

(3) Others

Ensure communication is disseminated to the team and required actions are implemented and follow through

Ensure store compliance with audit processes and requirements

Any other ad hoc duties assigned

Interested candidates do attach your resume to wendykhoo@recruitexpress.com.sg

Attn : Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

Tell employers what skills you have

Product Knowledge

Coaching

Store Operations

Management Skills

Visual Merchandising

Customer Experience

Inventory

Team Development

Sales Management

Customer Relationships

Selling

Merchandising

Inventory Control

Networking

Customer Satisfaction

Customer Service

Business Development

Performance Management

People Management

Brand Awareness

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Store Assistant • Islandwide, SG

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