Laboratory Operations Executive - D22 Jurong, Jurong Island, Tuas, SG

Roles & Responsibilities

• Familiarization with all Test Methods & Laboratory Procedures
• Support and maintain the laboratory operations. Coordinate activities of the section to meet the turn around time and maintain the laboratory flow process.
• Maintain Coordination with the Team and with fellow coordinators.
• Maintaining the customer relationship, answering queries and handling complaints and feedback.
• Review worksheets before passing on to the laboratory analystWork with operation department to retrieve samples when customer calls for re-test
• Check test results from Lab Analysts and to approach Team Leader if suspicious results are detected for a retest
• Review test results with Diagnostic Team to identify if retests or any further recommendation / diagnosis is to be done / included
• Release test results to customer upon final review
• Work closely with the Team Leader to get updates and progress on the batches to meet customers’ turnaround time (TAT)
• Monitor registration of samples & completion of the batches of samples to ensure TAT is met.
• Understand the full details of contracts & customer requirements.
• Provide recommendations to the customers based on test results
• Attend to customers queries and visits, email correspondence and providing quotations.
• Resolve customer issues regarding test results and complaints, and to update Asst Manager on any customer feedback
• Coordinate delivery and collections of samples
• Ensure and release of Error free Reports with a follow up with the customers
• Coordinate on Samples Management & Outsourcing of samples to other SGS Laboratories
• Assist operation team on operational related matters if applicable
• Review, escalate and request repeat results if abnormality in result findings
• Follow up on the instruments, analysis and corrective actions.
• Perform any other task(s) as assigned by management

Requirements :

Tell employers what skills you have

Customer Relationship

Microsoft Excel

Outsourcing

Interpersonal Skills

Mathematics

Chemistry

Sales Operations

Digital Marketing

Time Management

Team Leader

Team Player

Laboratory

Able To Work Independently

People Management