Outlet Manager

1. Manage day-to-day operations

of an outlet to ensure efficient

operations.

2.

Coordinate the daily operations of the Front and Back of the House

when necessary.

3.

Lead and manage a team of

employees.

4.

Ensure the smooth progress of promotional and marketing

activities.

5.

Supervise and ensure that all employees comply with workplace

safety, food hygiene guidelines and the company's standard

operating procedures

(SOPs).

6. Provide

orientation program for new employees, as well as to implement

leadership and operational management training

programmes.

7. Able

to resolve customer concerns quickly and

professionally.

8.

Track food, supply and equipment levels, forecast

demand.

9.

Overseeing food preparation, presentation, and

storage.

10.

Conduct regular inspections to maintain proper standards of hygiene

and sanitation.

11.

Estimate the manpower needs of each outlet and preparing a weekly

duty roster

accordingly.

12.

Establish customer feedback forms and customer recovery

procedures.

13.

Determine the staff's job performance and overall contribution to

the company with performance

appraisal.

14.

Process payroll, maintain all relevant records, and ensure

compliance with all

regulations.

15.

Report on the outlet's financial performance, inventory and

personnel on a weekly, monthly, and annual

basis.

16. Propose,

follow up, and oversee renovation

works.

17. All

other ad-hoc duties assigned by superior.