Customer Service Associate (The North Face) - Islandwide, SG

Roles & Responsibilities

About the Role :

• Provide excellent customer service
• Proactively follow-up on customer queries & needs
• Achieve the agreed standards on the sales floor including fitting room, till and service zone at all times
• Maximize sales through effective management of departmental stock and size availability to facilitate layout planning
• General store operations – including visual merchandising, managing inventory, stock take and general house keeping
• Keeping abreast of latest sports news (or trends in fashion) in order to possess in-depth product knowledge and communicate to customers effectively
• Make use of the product knowledge to suggest products and promote product benefits to customers in order to drive sales
• Develop strong connections with customer to generate loyal customers and repeat transactions
• Any other ad-hoc duties given by Supervisor or SIC

Key Requirements :

Tell employers what skills you have

Product Knowledge

Store Operations

Sales

Visual Merchandising

Customer Experience

Housekeeping

Interpersonal Skills

Inventory

Retail Sales

Selling

Inventory Management

Cashiering

Customer Satisfaction

Team Player

Customer Service

Customer Service Experience