T&T Senior Consultant SAP AMS - FICO UCT - TH 1

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Service Line / Portfolios : Enterprise Technology & Performance

Location : Bangkok, TH

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Responsibilities

• You may be assigned as Level 2 AMS support or Level 3 AMS support between Business / Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
• To render 2nd level or 3rd level AMS support for escalated issues by performing in‑depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
• To identify and perform problem management to reduce re‑occurring issues / incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time‑frames and with quality.
• To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end‑to‑end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
• To maintain documentation according to firm standards, best practices, and standard operating procedures
• To fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that applies.
• To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client

Project Responsibilities

Your role as a leader

Requirements

Due to volume of applications, we regret that only shortlisted candidates will be notified.

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