Operations Analyst

Role Overview The Operations Analyst is responsible for analyzing, optimizing, and improving the operational processes within the Operations department.

The role involves collecting and analyzing data to support decision making, identifying inefficiencies, and providing actionable insights.

The Operations Analyst works closely with the internal stakeholders to streamline processes, improving productivity and enhance overall business performance.

The Operations Analyst should have a good understanding on Operations processes and business rules regarding Insurance products across all insurance lines of business Role Responsibilities Performance Monitoring Track and report on Operations KPIs, ensuring goals are met and identifying areas for improvement.

Data Analysis Gather, analyze and interpret data from various sources to identify trends, patterns, and insights that drive operational improvements.

Process Improvements Identify inefficiencies in current processes and recommend solutions to streamline workflows and increase productivity.

Business Insights Good understanding of the Operations processes, besides being able to provide sound technical advice / training   on Operations matters, also able to provide meaningful Operations perspective in process / system design / controls.

To also review and approve policies of higher risk profiles, and ensure business processes are well documented in SOPs.

Business Collaboration Collaborate with cross-functional / internal / external teams on projects, providing business insights and operational support to achieve project objectives.

Reporting Develop and present reports, dashboards, and visualizations to communicate operational findings to stakeholders and manager.

Technology & Tools Utilize relevant software, databases, and tools to efficiently manage and analyze operational data.

Compliance & Quality Control Ensure all processes adhere to company policies and regulatory requirements, maintaining high standards of quality and accuracy.

Role Competencies | Experience & Skills Education & Qualifications Bachelor’s degree in business administration, Operations Management, Data Analytics, Insurance, or a related field.

Professional certifications in Lean Six Sigma, Business Analysis, or Data Analytics are a plus.

Experience 3–5 years of experience in operations analysis, preferably within the insurance industry.

Proven experience in process improvement, data analysis, and performance monitoring.

Familiarity with insurance products and operational workflows across multiple lines of business.

Technical Skills Proficiency in data analysis tools such as Excel (advanced), SQL, Power BI, Tableau, or similar.

Experience with process mapping tools (e.g., Visio, Lucidchart).

Strong understanding of operations systems and databases used in insurance operations.

Knowledge of automation tools or RPA is advantageous.

Business & Analytical Skills Strong analytical and problem-solving skills with the ability to interpret complex data sets.

Ability to identify inefficiencies and recommend practical, data-driven solutions.

Solid understanding of business rules and regulatory requirements in insurance operations.

Communication & Collaboration Excellent written and verbal communication skills.

Ability to present insights and recommendations clearly to stakeholders at various levels.

Strong interpersonal skills to collaborate effectively with cross-functional teams.

Compliance & Quality Familiarity with compliance standards and quality control practices in insurance operations.

Detail-oriented with a commitment to accuracy and documentation.

Other Competencies Self-starter with a proactive mindset and continuous improvement orientation.

Ability to manage multiple priorities and work under pressure.

Comfortable working in a fast-paced, dynamic environment Powered by JazzHR