Customer Success Manager

Roles & Responsibilities

Overview

We're seeking a dynamic and empathetic Customer Success Manager who excels not only in leading support operations but also in nurturing vibrant stakeholder communities. This role blends operational leadership with strategic community engagement to drive brand loyalty, customer satisfaction, and long-term advocacy.

Key Responsibilities

Customer Service Leadership

• Organize and lead customer engagement across channels (phone, email, chat, social)
• Proactively respond to any customer issues and work with team members to address them
• Develop and implement service protocols to ensure timely and effective issue resolution
• Collaborate with Marketing and Product teams to gather feedback and amplify community voices

Strategy & Innovation

Qualifications

Bonus Experience

Location & Hours

Hybrid or remote work options available. Flexibility in hours may be required.

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