Implementation Consultant

Roles & Responsibilities

Responsibilities :

• Specifically, responsible for System installation, training and project management for the TabSquare products & associated interfaces.
• Perform on-site evaluation of client premises for pre-implementation.
• Manage project timelines, installation and configuration of the TabSquare product suite
• Track and resolve issues and escalate issues when required
• Provide application training with a demonstrated understanding of Application, and content management systems
• Be familiar with and adhere to the latest training and installation standards and procedures
• Work with internal support and product teams to ensure service level requirements are exceeded
• Be able to analyze the reasons behind problems / bugs during testing
• Work with customers to ensure that contractual service expectations are exceeded
• Provide pre-sales support to the local sales team
• Perform other duties as requested or as deemed appropriate
• Provide operational support and ongoing maintenance and enhancement after implementation, including troubleshooting of production issues.
• Ad-hoc duties assigned by management

Requirements :

Tell employers what skills you have

level 2 support

UAT

Troubleshooting

L1 support

Ability To Work Independently

Customer Support

2nd line technical support

Presales

Agile

Tool implementation

Service Level

First line technical support

Written Communication

Project Management

Consulting

Technical Support