Network Engineer

Roles & Responsibilities

Responsibilities

• Provide hardware / software break-fix support for business-critical systems across various industries, including Hospitality, Healthcare, Government, and Financial sectors.
• Troubleshoot and resolve network issues reported by managed service agents, identifying root causes and implementing timely solutions.
• Lead and deliver Tech-Refresh projects, ensuring timely completion.
• Mentor and provide guidance to junior team members.
• Participate in a 24 / 7 rotational standby duty for P1 / P2 escalations after office hours, including weekends and public holidays.
• Design and implement new network solutions and / or optimize the efficiency of current networks.
• Monitor, troubleshoot, and maximize network performance through ongoing maintenance and optimization.
• Deliver Client Success key account services, including change requests, preventative maintenance, and standby support.
• Perform network maintenance and system upgrades including certificate updates, patches, hot fixes and security configurations.
• Performing Risk Assessment and bug scrub reviews on reported security network vulnerabilities from vendor products.
• Report network status and performance to key stakeholders.

Qualifications

Tell employers what skills you have

Switches

Troubleshooting

Risk Assessment

CCNA

Customer Interaction

CCNP

Routing

Wireless

Networking

Routers

WAN

VPN

Firewalls