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Guest Relations Supervisor

Guest Relations Supervisor

JUMBO GROUP OF RESTAURANTS PTE. LTD.Serangoon Garden Circus, Southeast, Singapore
17 days ago
Job description

Job Description

Responsibilities

  • Welcomes and greets customers
  • Ensure good personal grooming standards and portray professional image to the customers
  • Build rapport with customers and manage their needs and expectations
  • Attend to customer’s enquiries, propose menu, prepare quotation and coordinate events
  • Upsell menu items to customers professionally
  • Engage and provide excellent customer service to ensue pleasant dining experience
  • Handle complaints in a timely manner and manage first level of service recovery
  • Train Leading Hostess to provide exceptional service to customers
  • Any other ad-hoc jobs or duties assigned by the Manager from time to time

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Guest • Serangoon Garden Circus, Southeast, Singapore