IT Helpdesk - Islandwide, SG

Roles & Responsibilities

• Provide first-level IT support via phone, email, and chat by logging, categorizing, and prioritizing incidents and service requests in ServiceNow, performing initial diagnosis, resolving or escalating issues per ITIL processes, monitoring ticket queues for timely SLA compliance, and maintaining clear communication with users throughout the support lifecycle.
• Update and maintain internal knowledge base articles by documenting troubleshooting steps and resolutions, while contributing to the continuous improvement of support documentation and workflows.
• Install and configure software and basic hardware, set up network access, printers, and shared resources, manage user permissions and license allocations, and ensure compliance with internal security and access policies.
• Collaborate closely with other IT teams to resolve complex issues, participate in service improvement initiatives and feedback loops, and support audits and reporting related to ITIL processes and SLA metrics.

Qualifications :

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence : 11C3793 | Tang Lee Ling | Registration No : R1106845

This is in partnership with the Employment and Employability Institute Pte Ltd ( e2i ).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Technologies (S) Pte Ltd s PDPA and e2i s PDPA.

Tell employers what skills you have

Outlook

iOS

Troubleshooting

Hardware

Information Technology

Logging

Problem Management

Service Desk

Operating Systems

Windows

Audits

ITIL

ServiceNow

Bridge

Technical Support