CX Operations Lead : Scale Clinical Journeys & Ops

A precision oncology company in Singapore is seeking a Customer Experience Operations (Manager / Director) to lead operations, enhance customer support, and streamline workflows. The ideal candidate will have 5–10+ years of relevant experience, strong operational skills, and the ability to influence stakeholders in a clinical environment. This role involves overseeing customer experience operations, inventory management, and data analytics to drive decisions and improve service quality.

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