Customer Service Manager

to achieve set marketing target.

• Manage a team

of agents to perform Customer Service outbound calling duties which

includes marketing calls.

• Ensure all agents

achieves individual KPI in order to achieve team

KPI.

• Attend to and solve individual escalated

Customer Service cases.

• Administrative

co-ordination with retail outlets' teams.

Monitor the call center performance

• To provide

guidance to junior staff

• Work closely with

stakeholders on projects involving the

customer

• To manage customers' feedbacks

leading to positive outcomes and drive improvement in customers'

satisfaction.

• To ensure accurate and timely

processing of new business applications including data entry and

verification of data.

• Tabulate Performance

Reports daily, weekly and monthly and present them to superior in

charge.

• Maintain a high morale in Customer

Service Team.

• Any other Customer Service

Ad-hoc duties as

assigned

Requirements :

• Diploma or Degree holder

Minimum 2

years of experience in Customer Service.

Excellent customer service and communication

skills.

Strong problem solving and analytical

skills.

Ability to speak fluent English and

Mandarin (to liaise with Mandarin speaking customers)

• Good team player.