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Business Analyst - Islandwide, SG
K2 PARTNERING SOLUTIONS PTE. LTD.Islandwide, SG10 days ago
Job descriptionBachelor’s degree in IT / related field. At least 3 years’ experience as a Business Analyst; at least 2 years with ServiceNow. Strong knowledge of ITSM processes. Excellent stakeholder management and documentation skills. ServiceNow CSA or ITIL certification is a plus.
Roles & Responsibilities
Role Overview
We are looking for a ServiceNow Business Analyst to bridge business needs with technical solutions. You will work with stakeholders, gather and translate requirements, and support the design and delivery of ServiceNow enhancements across ITSM processes.
Key Responsibilities
- Gather, analyze, and document business requirements for ServiceNow.
- Translate requirements into user stories, workflows, and functional specs.
- Collaborate with developers, architects, and stakeholders to deliver solutions.
- Support modules such as Incident, Problem, Change, CMDB, and ITOM.
- Facilitate UAT, training, and process improvements.
Requirements
Tell employers what skills you have
UAT
Microsoft Excel
User Stories
Business Analysis
Architects
Documentation Skills
Agile
Test Cases
SQL
Banking
ITIL
Business Analyst
ServiceNow
Bridge
Stakeholder Management
Business Requirements
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Analyst Islandwide Sg • Islandwide, SG
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