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Researcher / Senior Researcher, Service and Operations Management (24-Month Contract | SGD 4,000 - SGD 5,500) - JO 26834 - D03 Queenstown, Tiong Bahru, SG

Researcher / Senior Researcher, Service and Operations Management (24-Month Contract | SGD 4,000 - SGD 5,500) - JO 26834 - D03 Queenstown, Tiong Bahru, SG

BGC GROUP PTE. LTD.D03 Queenstown, Tiong Bahru, SG
12 days ago
Job description

Roles & Responsibilities

Key Highlights :

  • Office Hours : Monday - Friday
  • Nearest MRT : Buona Vista
  • Be a part of a dynamic research team where you will lead impactful studies in Service, Operations, and Enforcement Management, shaping strategies that enhance public sector performance.

About the Role :

Join a dynamic research team focused on advancing thinking and practices in Service, Operations, and Enforcement Management within the Singapore public sector. As a Researcher , you will have the opportunity to lead impactful research that uncovers citizens' insights, develops best practices, and facilitates the learning of public sector leaders and practitioners.

Key Responsibilities :

  • Propose and design research topics and plans in Service, Operations, and Enforcement Management.
  • Conduct research on emerging trends and translate findings into actionable insights.
  • Employ various research methods including surveys, ethnographic interviews, focus groups, and observations to uncover valuable citizens' insights.
  • Manage large-scale quantitative research projects, including study design, procurement, and coordination with research partners and stakeholders.
  • Share insights and facilitate learning by producing articles, videos, toolkits, case studies, and more.
  • Organize and facilitate roundtables, seminars, and discussions to promote awareness of best practices within the public sector.
  • Provide advisory and consultancy services to public sector agencies.

    • Key Requirements :

  • 2-3 years of experience in customer insights, market research, service research, or consulting is highly preferred.
  • Strong analytical skills to conduct and interpret research effectively.
  • Excellent written and oral communication skills, with the ability to present research findings in a compelling way.
  • Ability to engage and manage stakeholders at various levels , from public sector practitioners to leaders.
  • Self-motivated , innovative, and adaptable with a passion for Service, Operations, and Enforcement Management .
  • Familiarity with design thinking or service design will be a plus.

    • Only shortlisted candidates are notified. Thank you.

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    Farshana

    BGC Group Pte Ltd (Outsourcing)

    EA 05C3053

    Tell employers what skills you have

    Market Research

    Service Design

    Producing

    Focus Groups

    Oral Communication Skills

    Quantitative Research

    Analytical Skills

    Outsourcing

    Public Sector

    Enforcement

    Procurement

    Adaptable

    Design Thinking

    Consulting

    Design Research

    Surveys

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    Senior Researcher • D03 Queenstown, Tiong Bahru, SG