Operations Lead

Company Description

Cobalt Finance builds institutional-grade blockchain intelligence products, empowering the world's leading institutional investors, protocols, and companies through a proprietary database, research call marketplace, and computational analysis. Headquartered in Singapore and incubated by former Coinbase CTO Balaji Srinivasan's Network State, Cobalt Finance delivers qualitative and quantitative alpha from C-suite executives and core developers spanning influential protocols and companies, such as Bitcoin, Ethereum, Solana, Coinbase, Hyperliquid, Binance, and Tether.

Role Description

This is a full-time remote role for an Operations Lead. The Operations Lead will be responsible for driving operational excellence, building and managing high-performing operational processes, developing scalable workflows and systems, and ensuring seamless delivery of services to institutional clients. The Operations Lead will work closely with product, engineering, and leadership teams to identify process improvements, establish operational best practices, and scale our infrastructure in the blockchain intelligence space.

What you'll do

• Build and lead our operations function, establishing processes, standard operating procedures, and best practices for institutional-grade service delivery
• Own the full operational lifecycle from client onboarding to ongoing support, ensuring exceptional experiences for institutional investors, funds, and blockchain professionals
• Develop and execute operational strategies for new products and market segments, optimizing for efficiency, quality, and scalability
• Collaborate with product and engineering teams to refine workflows, automate processes, and improve operational tooling and systems
• Drive operational metrics and KPIs while maintaining the service quality, responsiveness, and professionalism our institutional clients expect

What we're looking for

Why Cobalt Finance?

Your designs will be used by leading institutional investors and the world's most influential blockchain protocols

Work at the intersection of institutional finance and cutting-edge blockchain technology

Work from anywhere with flexible hours and a globally distributed team

Shape design culture and build a world-class design team as we scale

Industry-leading salary, equity, and benefits package

Location and work arrangement

Fully remote. While we're headquartered in Singapore, we welcome talented operations leaders from around the world. Team collaboration occurs across time zones with overlapping core hours.