Desktop Engineer - WSH EXPERTS PTE. LTD.

Roles & Responsibilities

Job Role- Desktop Engineer

Job Location- East, Singapore

Scope of Work :

The Desktop Engineer will provide end-user IT and AV support, manage equipment lifecycle, and ensure smooth operations of ICT resources within the organisation.

Key Responsibilities :

Helpdesk & Desktop Support :

Respond to user issues (calls / emails) and log cases until resolution.

Provide 1st level hardware support, liaise with vendors, and ensure timely repair.

Collect user feedback and suggest process improvements.

Audio-Visual (AV) Support :

Setup, test, and support AV equipment for meetings, hybrid events, and Townhalls.

Perform scheduled checks, provide 1st level troubleshooting, and liaise with AV vendors.

Maintain AV inventory and support onsite / standby for meetings (including after hours with time-off in lieu).

System Updates & Security :

Ensure compliance with antivirus and patching policies.

Update OS, antivirus definitions, and software patches (auto or manual).

Maintain accurate patching records.

Device Setup, Installation & Disposal :

Deploy new ICT devices (inspection, OS / software installation, patching, AV).

Relocate and re-install equipment as needed.

Support hardware / software additions without voiding warranty.

Handle disposal securely (data wiping, inventory update, physical removal).

Equipment Loan & Admin Tasks :

Manage pool of loan devices / equipment, configure before and after use.

Track and ensure return of loaned items.

Update inventory, prepare documentation (guides, forms, FAQs) with clients approval.

Requirements

• Diploma / Degree in Information Technology, Computer Science, or related field.
• 2–4 years of experience in Desktop / IT Support, Helpdesk, or related roles.
• Strong knowledge of Windows OS, Microsoft Office, antivirus software, and patch management.
• Hands-on experience with ICT hardware (PCs, laptops, printers, peripherals).
• Familiarity with AV equipment (cameras, speakers, Microsoft Teams / Zoom / Skype setups).
• Basic troubleshooting skills for both hardware and software issues.
• Good understanding of IT asset management, inventory tracking, and disposal procedures.
• Ability to document processes, prepare guides, and manage user communications.
• Strong coordination skills to liaise with vendors for repair / maintenance.

If the requirement matches with your profile, kindly share your updated CV / resume to Aparna at aparna@wshexperts.com.sg.

Tell employers what skills you have

Troubleshooting

Microsoft Office

Windows 10

Audiovisual

ICT

Hardware

Laptops

Inventory

Windows 7

Information Technology

Windows OS

Operating Systems

Windows

Warranty

AV

IT Asset Management