Technology Solutions Engineering

Responsibilities

• Assist with pre-sales technology discussions
• Support FactSet clients as part of a 3rd tier escalated tech support team
• Translate client needs to effective engineering action items
• Educate clients and FactSet personnel on FactSet’s best-practices
• Correlate issues, then design enhancements to permanently remediate
• Act as the product developer for implementations, diagnostics, and utilities
• Assist with the creation of systems and processes to proactively identify and assist clients experiencing issues
• Develop and maintain detailed technical documentation
• Occasional travel to client sites

Job Requirements

Helpful Experience

Company Overview :

FactSet (NYSE : FDS | NASDAQ : FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at and follow us on and .