BRANCH MANAGER

Roles & Responsibilities

Responsibilities : 1. Cashier and Lobby

Able to handle transactions effectively during rush hours

Be familiar with POS machine and interface

Be accurate in all transactions : purchase, return, cancel

Know all POS Functions inclusive of promotions, staff meals, various discounts, voids, cash vouchers

Perform standard POS opening and closing procedures without supervision

Prepare and handle cash deposits accurately and according to SOP

Packing of breads for customer according to SOP

Dispense products from back kitchen

Assist customers in product enquiries, product pricings, promotions, etc

Perform suggestive selling and upsell products to customers

Achieve 99.5% accuracy in cash transactions

Must be able to name all products and know what the ingredients in each product are

2. Kitchen

Topping Section

Process topping for respective bread and danish types according to SOP

Euro bun toppings (in applicable outlets)

Prepare ingredients and fillings for all bun type products

Learn all products and know what are the ingredients in each product

Perform Dispensing duty to bring out freshly baked products in organized manner

Table Section

Be equipped with knowledge on using the right and required ingredients per product

Ensure right ingredients are used per product, at the correct weight per ingredient

Perform Sweet bun, Danish, Euro, Toast shaping

Perform filling for sweet breads according to product

Oven Section

Ensure right temperature and time setting per product being baked

Be equipped with the right and proper knowledge for each product before baking

Responsible to ensure all bread types (sweet bread, Danish, Euro, Toast) be baked according to standard

3. General

Ensure clean, tidy and hygienic station and overall kitchen environment

Use the right tools and equipment for the right purpose (e.g. colour code cloths to wipe different surfaces, right knives etc)

Able to setup and perform various roles without supervision

Able to perform quality control and reject inferior products

Able to dispense and display products in an organized manner

Project friendly and positive image to customers

Outlet and Display cleanliness

Tray and tongs cleaning

Able to handle customer requests and enquiry

Handle cake bookings and enquiries

Coordinate cake orders, deliveries and packaging

Able to handle customer feedback and inquiry and submit report

Able to identify and troubleshoot inferior products and maintain good quality throughout his / her shift

Organize the kitchen area, floor and preparation areas are neat, ensure equipment are in good working condition

Planning of product schedule to ensure hot bread at all times and no excess products being held or run out

To schedule the manpower arrangement to achieve operation effectiveness

Demonstrates good people handling skills, able to motivate others to achieve shift objective

Coach and provide feedback to staff on product Quality

Ensure no run out or excessive stocks

Order stocks for the outlet

Handle outlet operation and management – conduct QSC (Quality, Service and Cleanliness) checks

Able to analyze outlet data (transaction count, average check, daily sales, hourly sales figures) for production planning

Assist to recruit new staff and handle the interview

To do month end stock take

Responsible for outlet’s Profit & Loss (P&L)

Conducting staff performance appraisal

Liaising with external vendor such as cleaner, pest control etc.

Oversee 1 to 2 outlets operations

Requirements :

Minimum a GCE ‘A’ Level or Diploma holder

Preferably with 3 years’ F&B or retail experience with at least 1 year in similar capacity

Possess good management and strong leadership qualities

Willing and able to work shifts, weekends and public holidays

Good interpersonal skills and able to communicate clearly with stakeholders

Strong in customer service

Problem solver and effective decision maker

Able to work under pressure in a fast paced working environment

Tell employers what skills you have

Ability to Multitask

Leadership

Ingredients

Quality Control

Interpersonal Skills

Administration

Selling

Weight

Baking

Packaging

Deposits

Customer Service

Performance Appraisal