Senior Technical Account Manager (Openshift & Openstack)

RED HAT ASIA PACIFIC PTE LTDD01 Cecil, Marina, People’s Park, Raffles Place, SG

8 days ago

Job description

Roles & Responsibilities

Red Hat is looking for an experienced, enterprise-level engineer to join us as a Maintenance Engineer in Singapore. In this role, you will serve as an on-site engineer who will provide hands-on Day 2 operational work on Red Hat OpenShift and Red Hat OpenStack.

You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications leading to resolution of such incidents.

You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements.

You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

What you will do :

Incident Management, Troubleshooting, and Incident Resolution

Resolve issues, RCA and patch management

Escalation handling

Post-Mortem

Proactive Monitoring and Health Checks

Setup monitoring, performance tuning and log management

Security and CVE Management and Remediation

Vulnerability management, audit compliance

Automation and Configuration Management

Ansible automation and system hardening

Backup and Disaster Recovery

Backup configuration and restoration testing

Capacity planning and scaling

Resource utilization review

Optimization and Fine-Tuning

Software Upgrades and Patch Management

Version upgrades and patch management

What will you do :

10+ years of experience working in customer support, development, or engineering

Competent comprehension of enterprise architecture and strategic business drivers

Ability to manage multiple issues and projects with a focus on detail

Experience with or working knowledge of Red Hat Enterprise Linux (RHEL), Dockers, and Kubernetes, JBoss and other Red Hat Middleware, OpenShift and OpenStack

Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

The following are considered a plus :

Experience with system management, cloud, or server virtualization

Bachelor's degree in a technology-related discipline, preferably computer science or engineering

Red Hat Certified Engineer (RHCE) certification

Prior experience working in a technical leadership or mentorship role

Experience with training and presentation delivery

Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes and IT automation (Red Hat Ansible Automation)

Experience working in DevOps environments

Software engineering background; experience with RPM-based Linux and Java technologies

Experience deploying applications in cloud environments

Experience developing containerized applications

Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

Tell employers what skills you have

Troubleshooting

Kubernetes

Vulnerability Management

Customer Support

Audit Compliance

Enterprise Architecture

Configuration Management

Hardening

Performance Tuning

Technical Leadership

Orchestration

Disaster Recovery

Linux

Utilization Review

Business Requirements

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Technical Manager • D01 Cecil, Marina, People’s Park, Raffles Place, SG