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Cafe Assistant Manager (5 days / week) - D01 Cecil, Marina, People’s Park, Raffles Place, SG

SARNIE PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG

2 days ago

Job description

Roles & Responsibilities

We are seeking a dynamic and experienced Cafe Assistant Manager to join our team. The Assistant Manager will play a crucial role in supporting the day-to-day operations of the cafe, ensuring exceptional customer service, managing staff, and contributing to the overall success and growth of the business. This role requires a passion for the hospitality industry, strong leadership skills, and a commitment to delivering an outstanding experience for our customers.

Key Responsibilities :

Supervise and motivate cafe staff to achieve performance targets and provide exceptional customer service.
Train and onboard new employees, ensuring they understand company policies, procedures, and customer service standards.
Schedule shifts, manage payroll, and oversee staff performance evaluations.
Maintain high standards of cleanliness, organization, and presentation throughout the cafe.
Monitor customer feedback and respond to inquiries or complaints in a professional and timely manner.
Ensure that customers receive prompt and courteous service, and that their needs are met efficiently.
Assist in managing inventory levels, ordering supplies, and controlling costs to meet budgetary goals.
Implement and enforce health and safety protocols to ensure a safe environment for both customers and employees.
Collaborate with the marketing team to develop and implement promotional campaigns to attract new customers and retain existing ones.

Requirements :

5-6 years experience in a supervisory or managerial role within the hospitality industry, preferably in a cafe or restaurant setting.

Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.

Excellent communication skills, both verbal and written.

Familiarity with health and safety regulations and food hygiene standards.

Minimum education qualifications : Diploma in any field.

Flexibility to work evenings, weekends, and holidays as required.

Tell employers what skills you have

Excellent Communication Skills

Quality Control

Restaurants

Customer Experience

Interpersonal Skills

Exceptional Customer Service

Hospitality Industry

Restaurant Management

Customer Service

Scheduling

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Manager Manager • D01 Cecil, Marina, People’s Park, Raffles Place, SG