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Retail Operations Executive (Luxury Timepieces)

QUANTUM LEAP CAREER CONSULTANCY PTE. LTD.Islandwide, SG

11 days ago

Job description

Roles & Responsibilities

Multi-International working environment
Convenient working location - 5 min walk from MRT station
Good career prospects and package

Our client is seeking a Retail Operations member to support the team in ensuring smooth retail operations and enhance the performance of the staff.

Retail Operations

Conduct vendor search and onboarding for retail supplies and services, including store supplies, transportation, and courier services.

Review and approve logistics-related matters.

Coordinate the movement and sales of staff purchase inventory.

Collaborate with store admins to ensure timely order fulfillment from vendors and validate payments.

Manage uniform-related tasks, such as allocating uniforms to new staff, handling staff returns, addressing replenishment needs, and maintaining the budget and inventory.

Promptly address and resolve administrative tasks related to staff, such as arranging flight and hotel reservations for staff attending regional and international events.

Work with admin / HR teams on retail recognition, engagement, and celebrations.

Assist the Retail Excellence Manager in designing and updating operating procedures

Retail Performance Support

Address any commission or incentive queries from the retail team.

Assist in designing and calculating monthly commission and incentives.

Collaborate with store admins to effectively monitor and review store rosters, off-in-lieu days, annual leave, and rest days off to maximize productivity.

Organize Retail Meetings involving cross-functional teams.

Record minutes of Monthly Retail Manager Meetings and distribute them to relevant parties.

Prepare weekly retail reports, including sales, incentives, and KPIs

Generate reports for Weekly Retail Excellence review and Quarterly performance review.

Handle adhoc retail performance reporting, such as weekly incentives, sales, traffic, AVT (Average Transaction Value), UPT (Units per Transaction), etc.

Coordinate the dissemination of the Singapore monthly newsletter.

Retail Projects & Others

Collaborate with HR to launch and support engagement activities for Store Managers and admins.

Provide support for in-store activities aimed at achieving high performance.

Assist with staff training matters.

Collaborate with relevant departments to introduce new tools and follow up on store issues.

Undertake adhoc retail-related projects as assigned

Requirements

Strong communication and organizational skills

Possesses basic to intermediate competence in Excel

Positive, self-initiative, a team player & willing to learn

Prior work experience in the retail / luxury industry will be advantageous

Experienced candidates can be considered for senior retail operations.

Interested candidates may email updated resume to gareth@quantumcareer.com

Tell employers what skills you have

Store Operations

Stocks

retail KPIs

sales reporting

Operations

Luxury

Administration

Analysis

Retail Support

Reporting

Training

Retail Industry

Initiative

Data

Key Performance Indicators - KPI

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Operation Executive • Islandwide, SG

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