Application Support Analyst - BASIL TECHNOLOGIES PTE. LTD.

Roles & Responsibilities

Mandatory Skills :

Infrastructure Support, Product (Application) support (Java .Net or Python)

DB Oracle or SQL

Preferred Skills :

AWS, Applications Support and Enhancement, Service Level Management

Brief Job Description :

Primary Purpose

1. To provide helpdesk support for the project

2. To perform infrastructure and application technical duties

3. To provide project admin support to project team

Responsibilities :

1) To provide helpdesk support and application testing service for the project :

• manage the project mailbox
• response / provide advice to users for incident / SR / CR raised by performing business analysis of application functionality (without source codes)
• ensure all incident / SR / CR are tracked and closed within SLA
• liaise with subcontractor (via JIRA) to ensure issue is resolved
• testing of bug fixes in test environment
• compile daily / weekly / monthly statistics for reporting

2) To perform infrastructure / application technical duties

3) Provide project admin support such as

Work Location : Bukit Merah

Tell employers what skills you have

Security Clearance

Troubleshooting

Oracle

Business Analysis

SDLC

SQL

JIRA

Application Support

Python

Service Level Management

Statistics

Applications Support

Java

Infrastructure Support

Applications Support and Enhancement