Guest Service Host, Livewire (2 years contract) - SINGAPORE POOLS (PRIVATE) LIMITED.

Roles & Responsibilities

We are looking for a passionate and professional Guest Service Host to join our Livewire Operations team to help us with our mission of providing excellent customer service.

Based in Singapore and reporting to the Area Manager, the incumbent will perform counter sales and services.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in customer service or operations, we want to talk to you.

What You'll Do

• You will perform counter sales and services of the Company's products and to pay prize winners.
• You will attend to customers' queries and provide hassle free service and a pleasant experience for customers.
• You will provide services such as SPA KYC, deposit and withdrawal, and conduct reconciliation of end-of-day summary report against physical cash.
• You will assist on all administrative work related to counter duty and the premise.

Who You Are

Benefits

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.

If you are interested, please send your resume to P&C@singaporepools.com.sg. We will reach out to shortlisted candidates for further career conversations.

Tell employers what skills you have

Resolve guest complaints

Complaint Management

Sales

Administrative Work

Interpersonal Skills

Complaints and Enquiries

Handle guest complaints

Cashiering

Handling complaints

Customer Service

KYC

Customer Service Experience