6 Months Analyst, Client Service (Investment Firm) #BYR - RECRUIT EXPRESS PTE LTD

Roles & Responsibilities

Key Appointments

• Manning the service hotline / email enquiries and service counter (office hours) for direct clients and financial advisors’ enquiries
• Handle emails and phone calls enquiries such as account opening and general account / transaction-related enquires / issues
• Deliver excellent customer service, provide prompt and accurate advice to clients / advisors with the aim of achieving first call resolution
• To make following up calls / emails to customers / advisors on account opening applications / Transfer requests / 3rd party payment
• Call verification to update client details, form amendments and reset password for accounts etc.
• Other ad-hoc admin and follow-up tasks assigned
• Attend to walk-in customer at our customer service centre
• Work closely with various departments and other CS team members

Requirements

Interested applicants please email your resume to ivytham@recruitexpress.com.sg

Ivy Tham Yi Ru (R1104692)

Recruit Express Pte Ltd (EA Number : 99C4599)

Tell employers what skills you have

Customer Service Skills

Customer Service Processes

Customer Service Management

Interpersonal Skills

Written Communication

Topnotch Customer Service

improve customer service

Customer Service Training

Team Player

Customer Service

customer service solutions

Customer Service Experience