Law Enforcement Response Team Associate, APAC

Roles & Responsibilities

Meta's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Meta are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

The Meta Legal team is seeking a motivated, highly-organized, detail-oriented candidate with impeccable judgment to serve as a specialist for law enforcement and safety matters. You must have flexibility to adapt to changing priorities, business and organizational needs. In addition, you must have the ability to operate independently in a fast-paced environment and work proactively with various teams across the organization.

Meta welcomes applications from the widest range of individuals eligible to apply and particularly encourages applications from those who would increase the broad of the company.

Responsibilities

• Execute operational processes for a dynamic team managing a high volume of requests from law enforcement, regulatory authorities, and government agencies across the APAC region. Ensure outstanding quality, swift response times, and meticulous execution, while continuously optimizing processes to exceed compliance and service standards
• Ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines, while being able to surface and highlight risks
• Record and clearly articulate operational decisions ensuring compliance in line with our policies and procedures
• Implement high-quality and efficient processes & practices for maintaining and exceeding productivity and quality service level agreements
• Support escalations related to sensitive subject matter, and remain up to date on key workflow changes, policy updates, world events and operational guidelines
• Work with cross functional teams, and drive improvements to policies & processes within the law enforcement response team
• Clearly respond to process and policy questions from law enforcement, government agencies and internal partners, both in writing and over the phone
• Participate in after-hours and weekend duty to support the business needs
• Willing and able to work with sensitive issues and potential exposure to content that may include child exploitation, graphic violence, self-injury/self harm, suicide and other content which may be considered offensive or disturbing

Minimum Qualifications

• 3+ years of relevant operational experience
• Effective communication and collaboration skills, delivering high quality results in a goal-oriented environment
• Self-starter requiring minimal direction with experience working independently, and able to thrive in a constantly changing environment
• Proven ability to analyze information to assess threat and risk, and to make effective decisions independently using good judgement and rationale
• Be able to highlight areas for improvements to policies and processes within the law enforcement response team
• Demonstrate composure and sound judgment in managing high-pressure escalations and ambiguous situations, proactively engaging cross-functional experts as needed to drive swift and effective resolutions
• Knowledge of Meta's suite of products, and experience with various computer systems, Internet technology and software (including PC, Mac, MS Office, online research, etc.)
• Must be able to pass a criminal background check
• Willingness to testify in legal/court proceedings as a records custodian based on legal approval and business need
• Willingness to travel internationally as required based on business needs
• Exposure, Ability to read, and Fluent proficiency in any South Asian Languages (not limited to): Hindi, Tamil, Kannada, Bengali, Marathi, Gujarati, Sinhales, Assamese, etc as the role will have exposure and communication with stakeholders from the South Asian markets speaking these languages

Preferred Qualifications

• B.A. or B.S. degree or higher
• Prior experience working in a globally distributed team
• Experience in the domain of law enforcement response operations
• General knowledge of the intersection of legal guidance, policy and free speech on the Internet (note that this is not a practicing attorney role)

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Tell employers what skills you have

Mac
Analyze Information
Physics
Asian Markets
Exploitation
Enforcement
Service Level
MS Office
Compliance
Writing
Articulate
Small Business
Facebook
Tamil
Online Research