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Customer Service Officer (Contact Centre) - D14 Geylang, Eunos, SG
AGAPE PLUS PTE. LTD.D14 Geylang, Eunos, SG5 days ago
Job descriptionGood spoken English; knowledge of additional languages is an advantage. Strong communication and listening skills. Patient, empathetic, and able to handle different types of callers. Basic computer literacy (MS Office, data entry). Positive attitude and willingness to learn on the job.
Roles & Responsibilities
Responsibilities
- Answer incoming calls and make outbound calls in a professional manner.
- Provide accurate information and escalate queries when necessary.
- Update customer information and maintain proper records.
- Support the team in meeting service and satisfaction goals.
- Assist with simple administrative tasks where required.
Requirements
Tell employers what skills you have
Listening Skills
Microsoft Office
Microsoft Excel
Interpersonal Skills
Customer Information
Data Entry
MS Office
Good Communication Skills
Freight
Communication Skills
Team Player
Microsoft Word
Customer Service
Shipping
Computer Literacy
Customer Service Experience
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Customer Service Officer • D14 Geylang, Eunos, SG