Key Responsibilities :
Application Performance Monitoring & Observability :
- Monitor critical applications using Cisco APM, and other observability tools to ensure performance and availability.
- Instrument, configure, and customize real user monitoring (RUM) agents for both web and mobile apps.
- Analyze RUM data with query languages or BI tools to uncover insights and recommend improvements.
- Utilize session-replay tools to diagnose user behavior and performance issues.
- Develop custom queries and metrics to enhance visibility into key problem areas in customer environments.
- Build and maintain dashboards, alerts, KPIs, and performance trend reports.
- Support and maintain health of monitoring platforms, including regular patching and upgrades.
- Create knowledge base articles, training materials for clients and internal teams.
Required Skills & Qualifications :
Proficiency in full-stack monitoring and observability practices, including log tracing, metrics, and real-time dashboards.Experience with modern technologies such as containers (Docker, Kubernetes, OpenShift), VMs, serverless functions, and CI / CD tools.Good understanding of cloud platforms (AWS, Azure, GCP), including networking, compute, storage, and security services.Good foundation in networking, operating systems (Windows / Linux), servers, web applications, and databases (Oracle, MS SQL, DB2, etc).At least 5+ years of experience implementation and support of Cisco APM, Dynatrace, Datadog or equivalent in enterprise environments.Experience in DevOps engineering using web technologies (Java, Python, Ruby, Go, .NET, PHP, Angular, React, HTML, CSS).Experience with mobile frameworks (Cordova, Flutter, React Native, Xamarin, .NET MAUI) development.At least 5 years of hands-on experience with Cisco APM , Dynatrace , Datadog or equivalent ( AppDynamics Certification preferred).