Sales Support (Aerospace manufacturing)

Roles & Responsibilities

Responsibilities :

• Closely monitor and follow up on customer orders (Direct), customer orders to subsidiaries (In-direct), and delivery status
• Assist in preparing weekly / monthly Sales and Traffic data. Assist, coordinate and prepare reports for periodic performance review
• Follow-up with customers, for potential requirements, from the database
• Proactively monitor delays, coordinating with technical team to identify fault causes, and document solutions for team reference
• Assess and manage expedite requests to ensure on time delivery, internal follow-ups through the order process from Customer PO to shipping, including customer communications
• For repairs, bridge communications between technicians, spares availability, orders, and lead time to optimize, turnaround time (TAT). Maintain repair spares stock.
• Handle order entry, quotations, purchase order reviews, system updates & case handling in accordance with established processes and agreed service timelines
• Issue of PO to subsidiaries, get price updates,
• Address customer inquiries and calls regarding order status, drive real-time resolutions, and support internal process improvements based on customer needs
• Vendor forms, and update quality forms
• Coordination for exhibition preparations, sourcing, pricing, and contracts
• Support the sales efforts on ad-hoc projects, and tenders
• Good interpersonal, spoken, and communication skills
• Ability to handle multiple responsibilities effectively
• Strong problem-solving skills and the ability to ensure customer satisfaction
• Follow through with customer request, and the engineering team to resolve issues in a timely manner, and satisfactory manner.

Job Requirements :

Tell employers what skills you have

Sales

Microsoft Office

Aerospace

Conflict Resolution Skills

Exhibitions

PowerPoint

Adaptability

Accountability

Communication Skills

Excel

Customer Satisfaction

Bridge

Pricing

Sourcing

Shipping