Engineer

Job Description

To manage service business units, include but not limited to :

• Ensure service teams carry out day-to-day maintenance activities and to minimize escalator breakdowns
• Manage day-to-day service operations and functions; manage quality, environment and safety compliance
• Manage call-back rates and sick units, initiate general corrective and prevention measurement to improve performance and reliability objective
• Manage follow up actions relating to customer complains, conduct periodic inspections and visitations to ensure fulfillment and customer satisfaction objectives.
• Cultivate staff development and welfare, includes motivation, counselling, appraisal and rewards.
• Communication and build rapport with various levels of internal and external customers and service providers.
• Work together with Sales colleagues to ensure all traditional and non-traditional repair jobs are advised to customers, follow-up until successful sales and implementation
• Conduct cost analysis and monitor the utilization of parts and labor to ensure profit margins align with established targets
• Provide support on ad hoc assignments and tasks to ensure smooth workflow.

Job Requirement :

We regret to inform that only shortlisted candidate will be notified