Bellman

Position Overview

The Bellman creates the first impression to arriving guests. The individual directs vehicular flow at the driveway, greets guests and directs them to the check-in desk, provides luggage and item delivery assistance, escorts guests to their designated rooms, explains the use of room amenities and facilities, as well as addresses guests' queries and requests.

The Role

• Direct and control vehicular flow at driveway
• Assist with car and hotel doors
• Greet guests and assist with directions and other enquiries
• Provide luggage assistance to arriving and departing guests
• Escort guests to their rooms and explain the use of room amenities and facilities
• Assist guests with ground transportation in a timely manner
• Deliver incoming items to guest rooms
• Maintain the tidiness and cleanliness of the luggage rooms, trolleys and buggies.
• Update records on completed work tasks and work items for handover
• Ensure that hotel shuttle bus and limousine services are carried out smoothly and properly
• Assist the front desk if required to maintain an orderly hotel lobby

Talent Profile